FREE SHIPPING ON ORDERS OVER $99
RETURNS
We aim to make sure you are completely satisfied with your shopping experience with us.
Please contact returns@fitnessgroup.ca within 24 hours if there is a problem with your order. All returns must be received by The Fitness Group within 30 days of purchase date. Customers must have a return authorization number (RA#) for any return issue (damaged product, incorrect product, consumer issue, etc).
THE FOLLOWING INFORMATION IS REQUIRED TO AUTHORIZE AND PROCESS YOUR RETURN
1) Invoice number2) Brand, product/product description and quantity
3) Date of purchase
4) Reason for return
- Please mark the outside of returned boxes with the RA#
- Packages without an RA# clearly marked will be refused
- Customers are responsible for shipping charges for products being returned due to customer error or dissatisfaction
- All products must be sealed in original packaging, unopened and unmarked
- Clearance, discontinued or expired products may not be returned
- A 20% restocking fee will be charged to all returns
- No cash refunds given on returns
DAMAGE CLAIMS
Check all products for any possible damages before accepting them. If you accept a shipment and find items are damaged or missing keep all packaging materials and contact The Fitness Group. Claims must be reported within 24 hours of receiving the shipment.
PLEASE MAIL ALL RETURNS TO
The Fitness Group
1715 Second Street West
Cornwall, ON
K6J 5N6